Do you have a question regarding your subscription, home delivery or any other our service? Below, you'll find answers to commonly asked questions. If you still need assistance, please contact us at email@example.com.
A: Please fill out our online subscription form. Simply fill in the blanks and press the submit button.
If you have any trouble, call toll-free 0120-036-242 (Monday-Friday, 10 a.m.- 5 p.m.),
FAX toll-free 0120-051-298, or e-mail firstname.lastname@example.org.
A: For specific information about overseas subscriptions, please send an inquiry by e-mail to Overseas Courier Service, Ltd., Subscription Dept. indicating the city and country where you live or refer to the web site of Newspaper Direct .
A: "Monday-only" subscriptions are available only to overseas addresses (see above). Otherwise, the minimum subscription term is one month of daily delivery. Kiosks at major railway stations and bookstores carry The Japan Times and are the best way to buy single issues.
A: Simply fill out our vacation stop-request form and press the submit button.
You will receive a confirmation e-mail later. If you don't receive our confirmation,
please send your request to email@example.com.
Please allow 3 days to process your suspension request. If you request a suspension during a weekend, your suspension will start from "the following Tuesday." Since we close on holidays, make sure you're aware of our office hours before you order a suspension.
A: You should receive your paper by 6 a.m. Monday through Sunday.
A: Some local Asahi Shimbun distribution agents who deliver the paper every morning and collect fees (unless you reside in Aichi, Gifu or Mie Prefecture, where the fee is collected by a Chunichi Shimbun distribution agent) accept credit-card payments. Your subscription fee will be collected at your door by your local Asahi Shimbun distribution agent around the end of each month if you don't request credit card payment.
A: Please notify us. We will make a special delivery of the paper to you on the evening of the same day or the next morning.
A: Once. The 7-day free trial is meant for first-time customers who want to try out The Japan Times before they decide whether to subscribe. Domestic only.
A: Some of our classified ads can be viewed on our Web site at Times Classified Ads If you want to view all the classified ads, please purchase Monday's paper (Tuesday's paper in some areas).
A: Yes, please register your information at the top page of The Japan Times Online.
A: Back issues for the last three months only are available at our circulation desk.
You can either visit our Tokyo office in person to pick them up immediately,
or send a request by e-mail or regular mail.
A: Please use the online search function on our Web site.
You may download material from The Japan Times Online for your personal, noncommercial use only.
To reprint our articles, however, you need special permission. Please contact us by e-mail
If you cannot find the archive articles you are looking for in The Japan Times Online, you can consult our monthly bound volumes, which are available at many universities and large public libraries, as well as at The Japan Times offices.